Frequently asked questions

Yes. You can buy individual products from the store or request a survey, installation, repair or upgrade. Our Services and Package Deals pages are the best starting points for installed systems.

That depends on the views you need, lighting, existing cabling, recording detail, storage period and future expansion. Send us the property details and we will recommend PoC, TVI or IP/PoE equipment that fits the job.

Many homes start with two or four cameras; larger homes and small businesses often need six or eight. Camera count alone does not guarantee good coverage, so positions and lens choice matter just as much.

Most current systems support secure remote viewing when suitable broadband and network access are available. We can configure the manufacturer app and show you how to use live view and playback.

Storage depends on camera count, resolution, frame rate, motion settings and the number of days you want to retain. Installed package quotations include a surveillance-grade hard drive sized around those requirements.

Dispatch depends on stock and the supplying wholesaler. After payment is confirmed we place the order with the appropriate supplier and send progress updates when it is ordered and when delivery information is available.

This is a fraud-prevention measure. For a first card order we only deliver to the billing address used during checkout. Returning customers may be able to use another delivery address after order history has been established.

Available methods are shown securely at checkout and can include debit or credit card through Teya, Clearpay and bank transfer. Availability can vary by order and payment provider.

Yes. Use the Contact page if you need help matching a camera, recorder, bracket, cable or storage device. Including the model number of existing equipment helps us check compatibility.

We will contact you if supplier availability changes after purchase. We will not quietly substitute a materially different product; suitable alternatives or a refund will be discussed with you.

We offer free survey requests for new CCTV systems in our normal service area. We will contact you to confirm suitability and availability; submitting the form is a request rather than an automatic appointment.

Yes. We can investigate faults, replace cameras or recorders, improve remote viewing and add coverage where the existing system allows. Call-out and equipment costs are confirmed before chargeable work proceeds.

Yes. We support shops, offices, workshops, yards and other commercial premises. Business requirements such as retention, staff access, networking and future expansion are considered during the survey.

We are based in Walsall and primarily serve the West Midlands, including Birmingham, Wolverhampton, Sutton Coldfield, Cannock and surrounding areas. Work farther afield can be discussed.

We test recording and playback, configure remote access where required and provide a practical handover. If you need later support, extra cameras or a change to recording settings, contact us.

Your rights and the applicable process depend on the product and circumstances. Please read the Refund & Privacy Policies page and contact us before sending anything back so we can provide the correct return instructions.

We use order and enquiry information to respond, fulfil purchases, provide support and meet legal obligations. Please see our privacy policy for the full explanation.

Use the secure Contact form for enquiries or call our business landline on 01922 667 660. The form creates a tracked enquiry so the team can follow it through.