Chase CCTV payment terms

JPR UK Enterprises Ltd trading as Chase CCTV. Payment policy version: 2026-11-11-annual-v1. New contracts only; existing agreed terms are unchanged.

For services, payment is due on completion unless a different due date was agreed before the order or work. Store orders are payable at checkout unless credit terms were expressly agreed. We allow a 48-hour payment-reminder grace period after the end of the due date.

For consumers, where these terms were agreed before the order or work, we may charge simple interest on the unpaid principal at 4 percentage points above the Bank of England base rate per year, calculated daily. Interest starts seven calendar days after the agreed due date, not retrospectively from that date. There is no weekly percentage penalty and no interest on interest.

For qualifying business debts, we may instead claim statutory late-payment interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, using the applicable reference rate and eligibility rules. We do not charge contractual and statutory interest on the same debt for the same period. If statutory interest is unavailable, the consumer-rate calculation applies only where contractually agreed and legally permitted.

Please contact us promptly if you dispute an invoice or have already paid. We pause automated chasing and interest while an invoice dispute is being reviewed, or a recorded payment awaits confirmation. Any agreement about payment or a waiver will be recorded. Your statutory rights are unaffected.

Our reminder schedule is after the grace period, then seven and fourteen calendar days after the due date. Unresolved accounts are flagged for staff review after twenty-one days; this is not automatic court action, debt collection, a write-off or authority to enter property or remove equipment. We may request advance payment for future new work.

This policy applies only to orders or work for which it was agreed before the contract was made. Publishing these terms, sending an invoice or sending a reminder does not retrospectively change an existing contract.

Returns, privacy and service terms

Your cancellation, refund and statutory rights are unchanged. See our Refund & Privacy Policies. Installation and other services also have the Chase CCTV service terms, which must be provided before the relevant contract. Contact [email protected] about an invoice or payment query.