Refund & Returns Policy

Effective Date: February 11, 2025

Thank you for shopping with Chase CCTV! We want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help. Please read our Refund & Returns Policy below.

Returns

We accept returns on eligible items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

1. The item must be unused and in the same condition that you received it.
2. The item must be in its original packaging.
3. You must have proof of purchase (order number or receipt).

If your return meets these criteria, please contact us at [email protected] or call us at 07340921228 to initiate the process. We’ll provide you with a return authorization and the steps to return the product.

Exceptions:

• Products that are opened, used, or damaged may not be eligible for a return.
• Certain items such as custom orders or personalized products may not be eligible for returns.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please note that refunds may take 5-7 business days to appear on your account depending on your payment provider.

Non-refundable Items:

• Shipping costs are non-refundable, and you will be responsible for paying for your return shipping.
• Items that are marked as “Final Sale” or “Clearance” are not eligible for a refund.

Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or call us at 07340921228 with a description of the issue and photographs of the damage. We will arrange a replacement or refund based on the circumstances.

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please return it following the procedure above and place a new order for the replacement item.

How to Return an Item:

1. Contact our customer service at [email protected] or call us at 07340921228 with your order number and reason for return.
2. We will provide you with a return shipping label (if applicable) and instructions.
3. Once the item is returned and inspected, we’ll process your refund or replacement.

Shipping Costs

The customer is responsible for the return shipping costs unless the item is defective or damaged upon arrival. Original shipping fees are also non-refundable.

Privacy Policy

Effective Date: 11th February 2025

At Chase CCTV, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and how we safeguard your privacy when you interact with our website or make a purchase.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information in the following ways:

• Account Information: When you create an account or make a purchase, we may collect your name, email address, shipping address, phone number, and payment details.
• Device and Usage Data: We may automatically collect information about your device and how you interact with our website (such as IP address, browser type, pages viewed, etc.), through cookies and other tracking technologies.
• Customer Support Data: When you contact our customer service team, we may collect the details of your communication and any information you provide related to your query.

2. How We Use Your Information

We use the collected information for several purposes, including:

• To process orders and deliver products to you.
• To communicate with you about your orders or account, including sending order confirmations and customer support.
• To improve our website, customer service, and marketing efforts.
• To comply with legal obligations or enforce our terms and conditions.

3. Data Protection Statement

We are committed to ensuring that your personal data is protected. We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, or alteration. This includes using secure payment systems and encrypting sensitive data.

In accordance with the General Data Protection Regulation (GDPR), we ensure that we collect, process, and store your data only for necessary purposes and for as long as required for those purposes. We do not sell or rent your personal data to third parties.

4. Sharing Your Information

We may share your information with trusted third parties, such as:

• Payment Processors: To process payments and fulfil orders.
• Shipping Partners: To deliver products to you.
• Service Providers: For website hosting, customer service, and marketing services.

We will only share your personal information when absolutely necessary, and all third parties are required to handle your information in accordance with applicable data protection laws.

5. Your Rights

As a user, you have the following rights concerning your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
• Right to Object: You may object to certain types of data processing, such as direct marketing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another service provider.

If you wish to exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze site traffic, and personalise content. You can control your cookie settings through your browser, but please note that disabling cookies may affect your ability to use some features of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, we will securely delete it.

8. Security

We take reasonable measures to protect your personal data from loss, theft, misuse, and unauthorized access. While we implement robust security practices, no system is 100% secure, and we cannot guarantee the absolute security of your personal data.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or through a notice on our website. The latest version of this policy will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Chase CCTV
Email: [email protected]
Phone: 07340921228